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Working with Breast Cancer

Dedicated platform where advanced breast cancer patients can share their realities in the workplace

Mac Book Pro displaying WorkingWithABC.comiPad displaying WorkingWithABC.comIphone displaying WorkingWithABC.com
Client/Company
In partnership with
Project type

Working with Breast Cancer
awareness campaign

Project date

June-Nov 2021

My role
  • Experience design lead

  • Site development and build

Collaboration with:
  • Medical consultants

  • Project managers

  • Graphic designers

  • Design Director

  • Art Director

  • Creative Copywriter

  • Videographer

Challenge

All around the world, there is a lack of understanding about what a diagnosis of advanced breast cancer (ABC) means to women today. And when it comes to work, most patients with Advanced Breast Cancer are not protected in the workplace and are often denied employment flexibility to accommodate their disease and its treatment.

Solution

To provide a dedicated platform where patients can share their realities in order to raise awareness of the real experiences people with Advanced Breast Cancer face related to work, including the challenges, the positives and ultimately drive change in legislation that protects their right to work.

Overview:

Project Summary

Together we can really support patients with advanced breast cancer and help take steps to improve legislation. People with Advanced Breast Cancer (ABC) shared their issues and achievements in relation to work and we built a film and a wall of stories around this.

Our wall is an important part of 10 Actions for Change, the Alliance’s long term commitment to drive change in the care of people with Advanced Breast Cancer (ABC). 2021 focused on the impact of ABC on work. Whether work is an integral part of wellbeing or simply a way to earn money, people with ABC need more flexibility in the workplace.

My process

Uncertainty to impact

Noise / Uncertainty / Patterns / Insights

Clarity / Focus

Shayne Cuffy process from noise to clarity scwiggle

Research & Synthesis

Concept / Prototype

Design

Launch

Results/learning

Back to the start:

How the project come to be...

Following for success of the 2019 and 2020 Breast Cancer awareness campaigns we were approached again by ABC Global Alliance to bring their new 2021 initiative to live

2019 and 2020 Breast Cancer awareness campaigns 012019 and 2020 Breast Cancer awareness campaigns 022019 and 2020 Breast Cancer awareness campaigns 03
Teams Kick-off

Discuss brief, objectives and milestones

Kick-off with the client, medical partners and creative teams to align on the objectives for the awareness campaign, discuss the creative strategy and logistics, set delivery milestones and align on where input is required from ABC Global Alliance and WWC.

Client request

Build a platform that allows people to tell their stories and capture snippets of their workplaces and homes in countries all over the world with raw footage that individuals share with us, to give a real but impactful effect.

Interrogating the client brief

Challenging the ask and finding additional opportunities

  • Which digital platform do you use?

  • Third-party or in-house for dev work?

  • What volume of story submissions could we relieve?

  • During covid how would video footage be captured?

  • How to define KPI and metrics for success?

  • Budget for distribution and social campaigns?

  • Could we involve voluntary support from across the network?

  • Frequency of maintenance to the wall?

  • When would we cut off story submissions?

Quantitive Zoom interviews

All assumptions aside

Zoom interview 01Zoom interview 02
Key quantitive insights to inform next steps:
  • “No one talk about working with ABC. I’ve never seen any websites and articles about this”

  • I would publish but not with my real name, for fear of losing my job.

  • I would not use my phone to recording  such personal questions.

User the journey:
User journey
Phase 1:

The Call for Stories

  • Worked with medical consultants briefed a document including 3 key questions to share alongside the call for stories.

  • Built a simple form site to collect stories in Webflow.

  • Requested stories from ABC Global Alliance members, WWC connections, and WPP connections.

The Call for Stories flow
Quote, "I am 58 years old. I was diagnosed with TSM at the same time as breast cancer was diagnosed 5 and a half years ago."Quote “Having a suppressed immune system, I would not feel safe working in an office and commuting given the current state of the pandemic.”
Moment of truth

Stories begin to flood in

Collated stories and use these to identify the theme and story-flow for the campaign

107 stories submitted - March 2022 update

Prioritise stories:

Feature a diverse range of stories

Worked with creative and medical writers to feature a diverse range of stories from across the world. Those who were open to being filmed were selected and prepared for a personal one-one one-hour Zoom recording.

Zoom inerviews
Phase 2:

Awareness campaign development

  • Created naturalistic mood board to inform and inspire the film and the wall of stories with a look and feel to be as inviting as possible.

  • Drafted storyboard for the campaign video and wireframes for the Wall of Stories for review by ABC Global Alliance and WWC.

  • Create the final video with continued input and guidance from the client.

Working with ABC Mood boards / style / look and feel
Working with ABC final look and feel
Story boards
Phase 3:

Wall of stories

Creation of a virtual ‘wall of stories’ to provide a visual and immediately impactful overview of the message behind the campaign, ensure that nobody who submits footage feels like their voices are lost, and drive excitement around the video campaign

  • Centred around a grid of 30+ core stories

  • Feature campaign video

  • Mix of video and written stories with accompanying images

  • Allow additional stories to be submitted

Think Feel Do
Visual UI design layout:

Ideation to full fidelity

Wireframeslow fidelity ideas
Webflow showing site editingWebflow colours for the siteWebflow publish
final launch screen shot showing intro
Phase 4:

Campaign launch

  • Campaign to be launched at ABC6 conference

  • Develop 3 video clips and associated copy for social media

  • Film to be shared on ABC Global Alliance website and on social media

Mac Book Pro displaying WorkingWithABC.comiPad displaying WorkingWithABC.comIphone displaying WorkingWithABC.com
Impact:

Results

73.6%

73.6% more monthly visitors to the ABC Global Alliance website

90%

90% of submissted stories publised at launch with more coming in

80%

Sign ups to the ABC commitment to be the change grow by 80% durning launch

Thank you for your time, appreciated

Shayne Cuffy UX Design Lead UK

Looking forward to working with you

Overview:

Project Summary

  • Experience design lead

  • Site development and build

Overview:

All around the world, there is a lack of understanding about what a diagnosis of advanced breast cancer (ABC) means to women today. And when it comes to work, most patients with Advanced Breast Cancer are not protected in the workplace and are often denied employment flexibility to accommodate their disease and its treatment.

Solution:

To provide a dedicated platform where patients can share their realities in order to raise awareness of the real experiences people with Advanced Breast Cancer face related to work, including the challenges, the positives and ultimately drive change in legislation that protects their right to work.

Overview:

Project Summary

  • Experience design lead

  • Site development and build

Overview:

All around the world, there is a lack of understanding about what a diagnosis of advanced breast cancer (ABC) means to women today. And when it comes to work, most patients with Advanced Breast Cancer are not protected in the workplace and are often denied employment flexibility to accommodate their disease and its treatment.

Solution:

To provide a dedicated platform where patients can share their realities in order to raise awareness of the real experiences people with Advanced Breast Cancer face related to work, including the challenges, the positives and ultimately drive change in legislation that protects their right to work.